Refund Policy

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it (unused),  and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at AUTENTICO@AUTENTICO.com If your return is accepted,

We’ll send you a return shipping label, We will provide a free return shipping label (in case the product isn’t working),

Shipping costs are non-refundable.

Refunds are limited to the total amount paid.

There is no refund at the time of discounts but you can only exchange

You can always contact us for any return questions at AUTENTICO@AUTENTICO.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or any suitable method we can afford. Please remember it can take some time for your bank or credit card company to process and post the refund too.